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A clear choice for today’s mission critical challenges, CentralSquare software helps agencies leverage innovative technology for the fastest multi-agency, multi-discipline, and multi-jurisdiction response with the most efficient and effective resource utilization capabilities. One-third of the top 18 cities in the country have systems that enable coordinated fire, EMS, and police response — and they all are powered by CentralSquare solutions — demonstrating why interconnected and interoperable public safety systems are the clear choice.
“We're going to be one of the first counties in Tennessee to have text to 911 and we're very proud of that. We've been working very hard to make that happen and we've discovered that the texting interface of the abandoned call processing is making it an easy transition for our telecommunicators to make that jump.”John Stuermer, Executive Director
“The Records Enterprise customer module builder is super powerful, super powerful. We’ve eliminated multiple third-party programs by incorporating our field training, electronic ticket writer, animal control reports and code enforcement reports.”Kathy Bailey, Records Supervisor
“We have put a variety of interfaces in place with our CAD Enterprise. We use the enhanced abandoned call processing functionality that allows us to initiate calls to the wireless callers who hang up before we make a connection with the caller; that clears somewhere around 40% of our abandoned calls through the software, without the dispatcher having to pick up the phone and make a call back—which is fantastic.”Stephen Martini, Director
“We use RapidSOS and have just invested in CLQ with CAD Enterprise so we have a full circle of caller location tools now. If we don't have the information at the initial 911 call, the dispatcher can go in and do a query with CLQ get their exact location. This is especially helpful in our county with all of our trails and off-road injury accidents, and those times when a caller is a bit frantic and cannot tell us their location or gives us their home address vs. their current location.”Marie Althearn, Deputy Director