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Agencies using CentralSquare Public Safety Suite Enterprise work smarter by:

40% Clearing 40% of abandoned calls without a call back
60% Spending 60% less time writing reports with web-based records
30% Booking inmates 30% faster
2 min Saving 2 minutes per dispatch with unit swap

Agencies using CentralSquare Pro Suite have reduced:

Check out 12 ways the Public Safety Suite Enterprise solutions can help your agency.

  1. It's a full suite of integrated software with the greatest depth and breadth of offerings in the industry, including 911, CAD, Mobile, Records and Jail.
  2. They deliver technology ready for the next generation, including a 911 solution that incorporates data into the call taking process and uses cell phone coordinates to pinpoint caller location to a specific GPS; dispatchers can send and receive texts and media to responders and callers, and even numbers not coming in as a 911 call (i.e. missing persons, etc.).
  3. Dispatchers and responders have better awareness and insight with CAD+911 which warns them about pertinent information like outstanding warrants and hazardous materials that might be involved in the incident; 911 data is available throughout the suite for immediate insight into the call details.
  4. CAD provides the best and fastest recommendation algorithms and equips dispatchers with additional time-saving tools like automatic dispatch, unit swap and automatic statusing.
  5. Police, Fire and EMS can better communicate and coordinate their response with a system designed for multi-agency, multi-discipline and multi-jurisdictional support.
  6. Multi-agencies can configure the system to their needs with highly complex, agency-defined rules and dispatch plans that run a dozen or more layers deep.
  7. Agencies benefit from more interoperability with an integrated system that breaks down data silos and provides an open API for third-party integration and connects CAD systems across CentralSquare solutions.
  8. Office and field staff can access data anywhere with a comprehensive web-based records management system that lowers total cost of ownership, simplifies maintenance and is easily shared with partnering agencies like the county attorney.
  9. Agencies can configure the records system to fit their needs with the system Module Builder—without vendor fees and development time.
  10. Responders are better connected and protected by extending the CAD connection outside of vehicle with the CJIS-compliant Field Ops app that runs on phones and tablets and enables media capture, automatic uploading to records, insight into calls, location information and more — with no VPN required.
  11. The integrated jail management solution saves over 30% in booking time with integrated data and better inmate and cell information.
  12. Plus much more! Solutions like CrimeMapping for citizen transparency and engagement, false alarm management, field training, electronic citations, data sharing and analytical insights across data repositories.
“When we have a wireless abandoned call, we can send an automated text reply to confirm whether the call was accidental or not. This functionality has helped us reduce Telecommunicator time by 2 minutes per abandoned call, and is currently clearing 36% of our total wireless abandoned calls. With everyone struggling for time, we’re saving around 400 hours each year, which is a significant amount, especially considering staffing challenges and need to provide our Telecommunicators with tools to increase efficiency.”
John Stuermer, Executive Director
Hamilton County (TN) 911

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